Terms of Service

These Terms govern your use of the chauffeur service by elevantias.com (PE, EDRPOU 03891395), Business Center 'Horizon', 15 Antonovycha Street, Office 703, Kyiv, 03150, Ukraine. Contact: contact@elevantias.com, +380 678 380 4410.

1. Provider and Contract

We identify ourselves before you contract (Law of Ukraine No. 675-VIII 'On Electronic Commerce' of 3 September 2015; Law of Ukraine No. 3153-IX 'On Consumer Protection' of 10 June 2023). Contracts allow review and correction before conclusion and are confirmed in a durable format (Law No. 675-VIII).

2. Booking and Payment

Bookings confirmed by email or in-app. Prices in UAH. Payment methods at checkout. Provide accurate details.

3. Cancellation and Refunds

Free cancellation up to 24h before pickup. Later cancellations may incur a fee. Refunds per Law No. 3153-IX.

4. User Obligations

Be ready on time, provide a valid address, comply with vehicle rules.

5. Liability

We are liable for direct damages caused by our fault, within limits of Law No. 3153-IX. Not liable for traffic delays or force majeure.

6. Complaints and Disputes

Complain via contact@elevantias.com. We respond within 14 days. You may contact the State Service of Ukraine for Food Safety and Consumer Protection. Governing law: Law of Ukraine No. 3153-IX 'On Consumer Protection' of 10 June 2023.

7. Personal Data

We process personal data with your consent or another lawful basis, per Law of Ukraine No. 2297-VI 'On Personal Data Protection' of 1 June 2010. See Privacy Policy.

8. Language

Consumer information is available in Ukrainian as required by Law of Ukraine No. 2704-VIII 'On ensuring the functioning of Ukrainian as the state language' of 25 April 2019.

9. Advertising

Our advertising is truthful and not misleading, per Law of Ukraine No. 270/96-VR 'On Advertising' of 3 July 1996.

10. Road Transport Licensing

If we directly provide road passenger transport, we hold the required license under Law of Ukraine No. 2344-III 'On Road Transport' of 5 April 2001 and Law of Ukraine No. 222-VIII 'On Licensing Types of Economic Activity' of 2 March 2015. Details on request.

Contacts

elevantias.com, PE, EDRPOU 03891395 | Business Center 'Horizon', 15 Antonovycha Street, Office 703, Kyiv, 03150, Ukraine | contact@elevantias.com, +380 678 380 4410